Shipping Policy
Shipping & Delivery
Woollahra Group supplies commercial cleaning chemicals, hygiene products, paper consumables, industrial products and procurement solutions to customers across Western Australia and throughout Australia.
Order Processing
Orders are processed during normal business hours. Product availability, order size, delivery location and any special freight requirements may affect dispatch and delivery timeframes.
Our team will contact you if an item is unavailable, requires additional lead time or cannot be delivered using standard freight services.
Delivery Charges
Delivery charges are calculated according to the order value, destination, product type and freight requirements.
Orders below our minimum order value of $400 excluding GST may incur a $40 delivery charge excluding GST.
Bulky goods, dangerous goods, regional deliveries and orders requiring specialised transport may attract additional freight charges. Where applicable, these costs will be confirmed before dispatch.
Perth Metropolitan Deliveries
We provide delivery throughout the Perth metropolitan area using our own delivery network and approved freight partners. Delivery timing depends on stock availability, order volume and the delivery location.
Regional and Interstate Deliveries
Regional Western Australian and interstate orders can be arranged through approved freight providers. Freight charges and estimated delivery timeframes will vary according to the destination and shipment requirements.
Please contact our team if you require a freight quotation before placing your order.
Collection from Our Malaga Warehouse
Approved orders may be collected from:
Woollahra Group
63 Boulder Road
Malaga WA 6090
Please wait until our team confirms that your order is ready before arriving for collection.
Dangerous and Specialised Goods
Some chemical products are classified as dangerous goods or require specialised transport. These products may not qualify for standard freight and may incur additional charges or delivery restrictions.
Delivery Inspection
Please inspect your delivery promptly and notify Woollahra Group as soon as possible if:
- Products are damaged in transit
- Items are missing
- The delivery differs from your order
- The quantity received is incorrect
Where possible, include photographs and your order or invoice number so our team can investigate quickly.
Need Assistance?
For delivery information, freight quotations or help with an existing order, contact us:
Phone: (08) 6245 9921
Email: customer.service@woollahragroup.com.au