Privacy Policy

Privacy Policy

Last updated: 2 October 2026

Mandan Holdings Pty Ltd trading as Woollahra Group respects your privacy and is committed to handling personal information responsibly.

This policy explains how we collect, use, store and disclose personal information when you interact with Woollahra Group, including through our website.

Information We Collect

Depending on your interaction with us, we may collect:

  • Your name and contact details
  • Business name, position and delivery address
  • Account, ordering and transaction information
  • Billing and payment-related information
  • Enquiries, correspondence and customer-service records
  • Website usage, browser, device and cookie information
  • Information supplied when applying for a commercial account
  • Marketing and communication preferences

We do not ordinarily retain complete payment-card details. Payments may be processed by secure third-party payment providers.

How We Collect Information

We may collect personal information when you:

  • Create an online account
  • Place an order or request a quotation
  • Contact our customer service team
  • Submit a website form
  • Apply for a trading account
  • Subscribe to marketing communications
  • Interact with our website, advertisements or social channels
  • Deal with our employees or authorised representatives

We may also receive information from suppliers, service providers, business partners, credit-reference providers or publicly available sources where permitted.

Why We Use Personal Information

We may use personal information to:

  • Process and deliver orders
  • Provide quotations and customer support
  • Administer commercial accounts and payment terms
  • Communicate about products, services and orders
  • Improve our website, products and customer experience
  • Manage supplier and business relationships
  • Prevent fraud and maintain website security
  • Meet legal, regulatory, taxation and recordkeeping obligations
  • Send marketing communications where permitted

Disclosure of Information

We may disclose relevant information to:

  • Freight, courier and logistics providers
  • Payment processors and financial institutions
  • Technology, website-hosting and cloud-service providers
  • Suppliers fulfilling or supporting an order
  • Professional advisers, insurers and auditors
  • Government, regulatory or law-enforcement bodies where required
  • Related businesses and authorised Woollahra Group personnel

We only disclose information where reasonably necessary for our operations, where authorised by you or where required or permitted by law.

Overseas Service Providers

Some technology, analytics, payment, communication or cloud-service providers may store or process information outside Australia.

The countries involved may vary according to the providers used. We take reasonable steps to work with reputable providers and protect personal information in accordance with applicable requirements.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Operate website functions and shopping carts
  • Remember preferences
  • Understand website usage
  • Improve performance
  • Measure advertising and marketing activity
  • Support security and fraud prevention

You can manage cookies through your browser settings, although disabling them may affect some website functions.

Direct Marketing

Where permitted, we may send information about products, services, offers or business updates.

You can unsubscribe using the link in a marketing email or by contacting us. We may still send transactional communications concerning orders, accounts or service matters.

Storage and Security

We take reasonable administrative, technical and physical measures to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.

No internet transmission or storage system is completely secure, but we review our safeguards and service providers periodically.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before processing a request. In limited circumstances permitted by law, access may be refused, in which case we will explain the reason where required.

Retention

We retain personal information for as long as reasonably required for the purpose for which it was collected and to meet legal, accounting, taxation and operational requirements.

Information that is no longer required will be securely destroyed or de-identified where practicable.

Privacy Complaints

If you believe your personal information has been mishandled, contact us using the details below.

Please provide sufficient information for us to investigate your concern. We will acknowledge and assess the complaint and aim to respond within a reasonable period.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this policy when our information-handling practices, service providers or legal obligations change. The latest version will be published on our website.

Contact Us

Woollahra Group
63 Boulder Road
Malaga WA 6090
Phone: (08) 6245 9921
Email: customer.service@woollahragroup.com.au