FREQUENTLY ASKED QUESTIONS
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Quick answers about ordering, delivery, products, technical support and working with Woollahra Group.
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Answers to Common Questions
Browse the topics below for information about ordering, delivery, products, technical documents, Woollahra Group and our impact programs.
Can I place an order online?
Yes. Browse the online catalogue, add the required products to your cart and complete the checkout process. Contact our customer service team if you require assistance or a formal quotation.
Can I request a formal quotation?
Yes. Send our team the product details, quantities, delivery location and required timeframe. We can assess the requirement and provide a quotation where appropriate.
Do you offer business trading accounts?
Business account arrangements may be available subject to application and approval. Contact our customer service team to discuss your requirements.
Where does Woollahra Group deliver?
Woollahra Group supports customers across Australia, including metropolitan, regional and remote operational locations. Freight availability, cost and lead time depend on the product, quantity and destination.
Can I collect my order?
Approved orders may be available for collection from our Malaga operations. Please wait for confirmation that your order is ready before attending the site.
How long will my order take to arrive?
Lead times depend on stock availability, order size, supplier requirements and delivery location. Our team will provide available timing information when your order is confirmed.
Where can I find Safety Data Sheets and Technical Data Sheets?
Available product documentation may be provided on the relevant product page. Contact our team if you cannot locate the required SDS or technical document.
Can you help me choose the correct product?
Yes. Tell us about the surface, soil type, equipment, application method and operating environment. Our team can help identify suitable options, although customers remain responsible for confirming suitability and following the relevant product directions and safety documentation.
Can Woollahra source products that are not listed online?
Yes. Woollahra Procurement Services can assess specialist, project-based and non-catalogue requirements. Provide the specification, quantity, delivery location and required timeframe for review.
Is Woollahra Group Indigenous owned?
Yes. Woollahra Group is a 100% Indigenous-owned Australian business and a Supply Nation Certified supplier.
Does Woollahra manufacture cleaning chemicals?
Yes. Surekleen Products is Woollahra Group's Indigenous-owned chemical manufacturing business, producing cleaning, hygiene and industrial chemical solutions in Malaga, Western Australia.
How does purchasing from Woollahra create impact?
Woollahra creates impact through Indigenous employment pathways, Traditional Owner partnerships, Australian manufacturing, packaging reuse through SureCycle and community programs such as Camps to Communities.
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Contact us for product advice, quotations, order support, technical information or help with a specialist procurement requirement.
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